Ontraport


Automatically apply and remove Ontraport Tags for your customers with SamCart's Integration Engine.

SamCart's Integration Engine allows you to automatically apply and remove Ontraport Tags for your customers, freeing up time for you to focus on driving more traffic to your SamCart pages through email marketing! 

Below, we'll break down how to connect SamCart with Ontraport, and how to create rules allowing you to automate the management of your email lists. 

Connecting SamCart With Ontraport

To begin, you'll need to gather your API Information from your Ontraport account. Log in to Ontraport, and in the upper-right hand corner of your screen, click your Ontraport Avatar (1) followed by Administration (2):

From your Admin panel, click Integrations (1) followed by Ontraport API Instructions and Key Manager (2):

 

Here, you'll see your active Ontraport API Keys. Keep this page open as you'll need your APP ID and API Key handy:

Open a new browser tab and head to your SamCart Dashboard.

Once you're in SamCart, start by clicking over to your Marketplace Settings and, on the left-hand side of your screen, selecting Integrations

Here, under the Integration Setup tab, you'll see a list of all your active integrations that are connected via the Integration Engine. To add a new Ontraport integration, click the New Integration button: 

Clicking New Integration will prompt a box to appear which will walk you through the steps required to complete the integration. Select Ontraport (1) and click Next Step (2):

Next, SamCart will ask you to name the integration (1). This is just an internal label, and can be anything you'd like as long as it doesn't already appear in your Integrations list.

You'll also want to copy and paste in both your APP ID (2) and API KEY (3) from the Ontraport browser tab you opened earlier. 

Lastly, hit Save Integration (4) and you're done! SamCart is officially "connected" to Ontraport: 

Once Ontraport is successfully integrated, it will appear in the Integration Setup tab:

Creating Integration Rules at the Product Level 

Now that SamCart is "connected" to Ontraport, you'll need to establish simple rules that tell the Integration Engine what to do when certain actions takes place in your SamCart Marketplace. 

Head over to your Product and click into the Integrations tab (1), then click New Rule (2)

First, you’ll need to decide what action you want to perform on your integration. An action is the functionality available in an Integration you are connected to. In the Integration dropdown, select your connected Integration you'd like to set up a rule for. Then select the Integration specific Action. 

Once you have your Integration and Action selected, click on Next Step.

Next, you’ll need to select a trigger. A trigger is the event inside of your SamCart Marketplace that tells the Integration Engine it’s time to make something happen in a connected application. 

In the first dropdown on the second step, you will want to select either eCommerce or Courses. eCommerce rules will apply to actions on your product pages, while Courses triggers will be anything related to the Courses app. The available triggers in the dropdown will be specific to the selected integration. In this example, we’ll use the Product Purchased trigger as it’s the most common. 

Select Product Purchased from the drop-down menu and click Next Step:


NOTE: Each application has different Actions available. The following are available on Ontraport Integration

    • Product Purchased - fires when a product is purchased as a primary product, upsell, order bump, or payment option.

    • Product Refunded - fires when a refund occurs inside of SamCart for the product.

    • Product Partially Refunded - fires when a partial refund occurs inside of SamCart for the product.

    • Prospect Created (i.e. Cart Abandonment) - fires 2 hours after a prospect is created. See more information on the Cart Abandonment feature here.

    • Subscription Canceled - fires when the Subscription Status turns to "Canceled” or "Delinquent."

    • Subscription Charged - fires each time your customer completes a successful recurring charge.

    • Subscription Charge Failed -  will fire when your customer experiences their first recurring payment failure.

    • Subscription Delinquent - fires when the Subscription Status turns to "delinquent." Delinquency occurs after 4 failed payments in a row. See more information on the Subscription Saver and Dunning feature here.

    • Subscription Recovered - fires when your customer is within the Dunning Cycle and has a successful charge.

    • Subscription Restarted - fires when you manually restart a user's subscription from either the fully delinquent status or canceled status.

    • Subscription Completed - (for Limited Subscriptions only) fires when a limited subscription has it’s final successful charge.

In this example, we'll use the Product Purchased trigger as it's the most common. 

Select Product Purchased from the drop-down menu and click Next Step:

In the following window, we'll establish the specific action we want the rule to perform. First, select your Ontraport Integration (1) from the first drop-down menu. Your integrations will be sorted using the internal label you chose when you connected Ontraport for the first time. 

Next, choose an Action (2) you'd like the integration to perform. In this example, we're choosing Add Tags To Contact, which will apply Ontraport Tags to all new customers for this Product. When you're done, click Next Step (3)

Lastly, we need to choose which Tags/Purchases the Integration Engine will apply to your new customers. For this example, we're going to apply the "Customer Tag" Tag, which was created in Ontraport.

Choose the Tags from the drop-down menu (1) and click Submit (2):

And we're done! Now, anyone who purchases this Product will be tagged with the "Customer Tag" Tag in Ontraport.

If you'd like, you can also create Remove Tags From Contact rules which can help you automate things even further! 

Creating Global Integration Rules

Global Rules aren't too different from Product-Level Integration Rules, except for the fact that they're triggered by every Product in your Marketplace. For example, if you'd like all new customers, regardless of the Product they purchased, to be given specific Ontraport Tags, you'd create a Global Rule.

To create a Global Rule in SamCart, head back to your Marketplace's Integration Settings

Here, click on the Global Rules tab (1) and select New Rule (2)

Once you've done that, the steps to creating a Global Rule are identical to that of a Product-Level Integration Rule. Reference the "Creating Integration Rules at the Product Level:" section above for a detailed breakdown on how to proceed. 

After your Global Rule is created, it will appear under the Global Rules tab: 

Frequently Asked Questions

Q: I've set up my integration correctly but nothing is showing up in Ontraport after running a Sandbox Mode/test order.

A: Check the email address you used in your Sandbox Mode/test order. If you used the same email address for another Contact already located in Ontraport, it's likely the Contact won't be added again. Try again using a different email address.

Q: My integration seems to be functioning properly, but a customer wasn't added seemingly at random. What happened? 

A: If an integration rule fails to fire, there's always a reason. The Integration Engine keeps a record of the last 1,000 integration events that took place in your Marketplace, and they can be viewed by heading to Marketplace Settings > Integrations > Logs.

Here, you can search for the event in question and check if anything went wrong. 99% of the time the Logs can provide insight into exactly what might've went wrong with that action. 

Q: The Tag I'm looking for isn't showing up when I try to create an integration rule. What should I do? 

A: If you don't see what you're looking for when creating a rule hit the Refresh button before looking again: 

If you created the Tag/Contact after you set up the integration with SamCart for the first time, there's a good chance you'll need to Refresh the list in order for it to fetch your current settings.  

Q: How can I delete, re-name, or refresh my integration if I made some changes in Ontraport? 

A: Head to Marketplace Settings > Integrations and click the Edit, Refresh, or Delete buttons to make these changes to your integration: 

Q: I've already integrated with Ontraport via the old integration system. Can I have both running?

A: There's nothing stopping you from running both at the same time, though we do recommend switching everything over to the new Integration Engine.

Q: When creating a rule, I do not see my tag or list. What do I do?

A: This is due to integrations only showing some of your tags to help it load faster! If you start typing in the name of the tag/list then it'll appear. If you are still not seeing your tags/lists, you might need to “Refresh” the connection to your integration. 



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