Live Chat Support for Your Growing Business
We understand that time is valuable, and waiting for customer support can be frustrating —especially during a launch. That’s why we’re excited to offer our live Chat feature, allowing you to connect with a SamCart support agent within seconds.
Who: SamCart’s top-tier, US-based support team. No AI Chatbots or kids in trenchcoats.
Chat will be included during all 7-day free trial periods. After that, all plan tiers can purchase the feature to gain access.
When: Monday - Friday, 9 AM - 5 PM CT
What: The same great tech support you’ve come to expect, now quicker than ever.
When a support team member receives your Chat ticket, they will be able to see your account information, marketplace, and previous tickets to help get them up to speed as quickly as possible.
Additionally, you will be able to use Chat to get in touch with a strategic expert, something previously unavailable from our support team. This will allow you to get consultations about the effectiveness of your product pages and selling strategies rather than just your technical questions.
An important note is that billing and account management queries will not be fielded through live Chat, and will continue to be handled through traditional support email tickets.
Where: To access Chat, simply log in to your SamCart account and click on the Chat icon in the bottom right corner of your marketplace:
If you don't yet have access to Chat, head over to your products page and click the Chat icon will to produce a pop-up prompting you to sign up.
If you do have access to Chat, clicking the Chat icon will open the Chat window:
Enter the name you'd like to be called (your last name will be added on our end automatically). You'll then be prompted to enter the topic you're looking for help with, and we'll get you connected to a live agent who can assist you with your questions within a couple minutes!
Frequently Asked Questions
Q: What happens if I write into Chat Support outside of operating hours?
A: In the Chat window, you’ll receive a message notifying that you’re outside of operating hours (Monday - Friday, 9 AM - 5 PM CT). If you submit a question through Chat at this time, it will create a traditional email support ticket.
Q: Can I go back to view my Chat transcript in case I need to reference it in the future?
A: Yes! When you access Chat, you will always see any previous Chats you’ve had with us in your Chat box directly within your dashboard. Also:
Q: Are email transcripts of Chat conversations available?
A: Yes! If requested, support agents can send conversation transcripts via email.
Q: What happens to a chat if I lose internet or have to step away without notice?
A: It happens! Nothing to fear - your agent will check in for ten minutes, and if you aren't able to make it back, the chat will be turned into an email support ticket. Once you're ready to start again, you can either continue with the email ticket, or start a fresh Chat and pick up where you left off.
Q: Is the live chat feature available during the company Holidays?
A: Our Live Chat Support currently follows the schedule for SamCart Holidays and will be closed on these scheduled days. You can still type us a message via chat and a Support Agent will reach back out to you once we are back in office. You can view SamCart’s Company Holidays and Support Hours here.