Looking to Cancel your SamCart Subscription? Self-Service Cancellation has you covered.
We are sorry to see you go! If you want to proceed with canceling your SamCart subscription, you can now do so right within your marketplace with our Self-Service Cancellation feature.
Self Service Cancellation
To cancel your account, click on the three dots at the bottom of your navigation bar and click on the Billing option.
Then in your Subscriptions section, you can select the Manage button on the subscription you would like to cancel!
Note: The above image is an example of how your subscription will appear under the Billing settings within your marketplace. Whichever subscription(s) you are subscribed to will be reflected in your account. If you have more than one active subscription, you will need to cancel each subscription separately.
Once you select the Manage button, you will be taken to a brief cancellation survey. Select the main reason you're deciding to cancel your account and then select the Next button.
On the next page, please select Continue to Subscription Options at the bottom of the page to proceed with canceling.
Select the Cancel Subscription button and confirm you'd like to cancel your subscription on the pop-up window.
Your subscription will automatically be scheduled to cancel at the end of your current billing period.
Have Subscription products?
If you use the Stripe payment processor:
- Active recurring subscriptions, will only stop if you or the customer cancel their subscription, otherwise it will continue to bill normally even when the SamCart account is closed. Stripe manages these, so they can be managed directly from you connected Stripe account moving forward.
- Active limited subscriptions, such as payment plans that will end after a set number of payments are stopped immediately and will not continue to bill. This is because they are directly managed by SamCart itself, not your connected payment processor(s).
If you use a payment processor other than Stripe (PayPal, Braintree, Authorize.Net, etc.), charges for recurring and limited subscriptions are stopped right away upon the cancellation of your account.
Frequently Asked Questions
Q: I changed my mind and want to keep my subscription.
A: It's not too late to revoke your scheduled cancellation! Please reach out to billing@samcart.com and we can remove your subscription cancellation.
Q: I canceled my subscription but would like a refund. What do I do?
A: To inquire about qualifying refunds for your SamCart subscriptions, please contact us at billing@samcart.com.