Don't want to send back everything? Use Partial Refunds.
SamCart allows you to issue Partial Refunds on any charge right inside of your account. So you are free to So you have another tool in your toolbox to provide the best possible service to your customers!
You can issue Partial Refunds on both one time charges and subscriptions. This feature works with charges made with Stripe, PayPal, Authorize, or any other payment processor. Let's jump in and see how it is done...
Issue A Partial Refund
To issue a Partial Refund, open any order. You can open an order by clicking on an item in your on the dashboard, or by clicking on Orders under the Activity tab in the top navigation.
Once the order is opened, click on the Refund button next to any line item.
This will open a popup window where you can choose to fully refund this line item, or issue a partial refund. Select partial refund, and enter the amount you would like to refund to your customer.
If you enter a number higher than what your customer paid, you will see an error message. SamCart will not let you refund your customer more money than they paid you. So don't sweat that!
After you enter your amount, click Refund. Then you will see a box asking you to confirm. Once you confirm, the partial refund will be issued, and you're all set!
SamCart Keeps Reporting In Order
After you issue a partial refund, the order will be labeled Partially Refunded, and all of your reports will be updated for you. So you can always quickly identify exactly which orders have received a partial refund, and trust that your stats are always perfectly up to date!