Scheduled Cancellations

Cancel a subscription without immediately revoking access to your Products.

Need to cancel a subscription but don't want to immediately revoke the customer's access to your Products? We've got you covered...

Step #1: Find the Subscription in Your SamCart Dashboard

To locate the subscription you're going to cancel, head to the Activity dropdown and select Subscriptions

Once you're there, you can locate the subscription in question one of two ways. 

  1. Search for the subscription by entering a Name, Email Address, or Subscription ID into the search field. 
  2. Adjust the date range selector and find the subscription in the table.

Step #2: Schedule the Cancellation

Once you're located the subscription, click the corresponding Subscription ID. 

In the window that pops-up, click the red Cancel Subscription button, and choose whether you'd like to cancel the subscription immediately, at the end of its billing period, or on a specific date: 

Click Cancel Subscription again, and you're done! Your customer's subscription will automatically be cancelled.

Undoing a Scheduled Cancellation

At the bottom of your Subscriptions page you'll see a table called Subscriptions Scheduled to be Cancelled. To undo a Scheduled Cancellation, click the Cancel button:

Exporting Scheduled Cancellations Report

You can now export your Scheduled Cancellations report by clicking on the Export CSV File button at the bottom right of the Subscriptions Scheduled to be Cancelled table. 

In the pop-up window, choose a File Name, choose an Email Address to receive the export, and pick your Export Time Range.

The Export Time Range chooses which orders are included in your export. currently provides two options...

  • All Time: Export every subscription in the history of your account.
  • From Page: Only export subscriptions from the date range you selected.

Whenever you're ready, click on Export. SamCart will process the export into a CSV file, and send an email to the address you chose when the file is ready to download.

Open your export and have more information on the subscriptions scheduled to be cancelled, such as attached card, subscription start date, amount of total times re-billed, and more!

D
Danielle is the author of this solution article.

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