Scheduled Cancellations

Cancel a subscription without immediately revoking access to your Products.

Need to cancel a subscription but don't want to immediately revoke the customer's access to your Products? We've got you covered...

Step #1: Find the Subscription in Your SamCart Dashboard

To locate the subscription you're going to cancel, head to the Activity dropdown and select Subscriptions

Once you're there, you can locate the subscription in question one of two ways. 

  1. Search for the subscription by entering a Name, Email Address, or Subscription ID into the search field. 
  2. Adjust the date range selector and find the subscription in the table.

Step #2: Schedule the Cancellation

Once you're located the subscription, click the corresponding Subscription ID. 

In the window that pops-up, click the red Cancel Subscription button, and choose whether you'd like to cancel the subscription immediately, at the end of its billing period, or on a specific date: 

Click Cancel Subscription again, and you're done! Your customer's subscription will automatically be cancelled.

Undoing a Scheduled Cancellation

At the bottom of your Subscriptions page you'll see a table called Subscriptions Scheduled to be Cancelled. To undo a Scheduled Cancellation, click the Cancel button:

C
Claire is the author of this solution article.

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