Managing Your CreatorU Account

CreatorU Account Page: Features & How-Tos

This guide explains what you can do from your Account page and how to complete common tasks—changing your password, updating your payment method, and canceling your subscription.

Mobile note: On mobile, tap the hamburger menu (☰) in the top-right corner to find Account options.


At a Glance: What You Can Do

  • Change your password

  • Update your payment method

  • Cancel your CreatorU subscription


Change Your Password

  1. In the bottom-left corner of your CreatorU account, select Account.


  2. Go to ProfileUpdate Password.


  3. Enter your Current Password, New Password, and Confirm Password.

    • Passwords must be at least 8 characters.


Need help? If you don’t know your current password, email support@creatoru.com and our team will assist.


Update Your Payment Method

You can update the card on file directly in CreatorU.

  1. In your CreatorU account, click the account icon (bottom-left)


  2. Under Payment Details, choose Update Payment.


  3. Enter your new card information and save.


Using PayPal? Selecting Update Payment will redirect you to PayPal to manage your billing agreement.

Want to switch from PayPal to a card? Email support@creatoru.com with the subject line: “CreatorU Change PayPal to Credit Card.”


Cancel Your Subscription

You can cancel anytime from the Account page.

How to Cancel

  1. Click Account (bottom-left)


  2. Select Manage Subscription.


  3. Click Cancel Subscription and follow the prompts to confirm.


What Happens When You Cancel

  • Your plan will remain active until the end of the current billing period.

  • You’ll receive a confirmation email for your records.

Reactivating Later

Changed your mind? You can return to AccountManage Subscription to reactivate or update your plan at any time.


Need Assistance?

If you run into trouble with any of the steps above, contact support@creatoru.com and include any relevant details (screenshots, error messages) so we can help quickly.

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