We're excited to hear you're wanting to get your socials connected! Please note, if you haven't already, upgrade to CreatorU Plus! With CreatorU Plus, you can connect multiple social media accounts. You can upgrade with our support team at: support@creatoru.com
In this article, we will cover how to connect:
Please note to connect your Facebook Page, you must be the Facebook page owner or an admin.
Once you've selected Facebook as the account you'd like to connect, you'll need to click Login with Facebook
You'll then be directed to Facebook to login to your account (or continue, if you're logged in already) Once you've selected the correct Facebook Profile to login to you'll be shown all pages you're an admin on. Here you can select which ones you want to use
Once you've made your selections click Next, you'll be brought to the last step and will be asked to enable the below options. For the complete experience we do recommend leaving all options on.
If all is well, once you click Done you will be shown the below message:
Upon clicking on OK you should see a successful message on the last confirmation page.
If this is your first connection, you'll see a message showing "Plugging everything in" depending on the size of your account following and posts; this can take a few hours to fully populate.
Things to know:
Your Instagram account must be a Creator Account.
Your Facebook account needs to be an Admin of at least one Facebook Page.
Your Facebook Page needs to be a Business Page.
Phyllo is our third party connector that allows us to use their SDK flow to authenticate your social accounts.
First, you’ll log into your CreatorU account, click your profile icon in the top right corner, and select Creator Dashboard.
Next, your first prompt will show a message about connecting your accounts. To begin, click Connect Your First Platform +.
Next, a message about our connection process using Phyllo will appear. Once you’ve read Phyllo’s End User Privacy Policy, click Continue.
On the following screen, choose Instagram.
You’ll need to confirm that you have the following requirements completed. By confirming both options, you’ll then be able to click Connect Instagram via Facebook.
If you do not meet both requirements, you’ll be shown the following message: Instagram has the above requirements for a successful account connection. See the resources at the beginning of this section for more information.
Once you've completed both requirements, you’ll be prompted to log in with Facebook. This will take you to your Facebook to log in if you aren't already.
You will be given the option to choose which Facebook Pages you want Phyllo to access.
After clicking Continue, you’ll have another similar prompt to choose which Instagram accounts you want Phyllo to access. Click Continue again.
Finally, a review of the given permissions will be shown.
Clicking Save will result in a success confirmation screen.
After clicking Done, you’ll see that we’re adding your data to the Creator Dashboard.
After a few minutes, refresh your Dashboard and you should now see your Instagram account with your data filled out!
Are you still having issues with the Instagram Connection?
Please check out the Instagram Troubleshooting Guide for further assistance.
TikTok
Once you've selected TikTok as the account you'd like to connect, you'll need to click Add TikTok account
This will open another window, which will have you login to TikTok. You can also choose to Sign Up if you do not have a TikTok account yet.
Once you've logged into your account, you'll be prompted to "authorize Phyllo". You can choose to Authorize to continue the process. If this is the incorrect account, simply click Switch Account to locate the correct TikTok.
Once authorized, if accepted, you'll see Account Connected
You'll see a message showing "Plugging everything in" depending on the size of your account following and posts; this can take a few hours to fully populate.
YouTube
Once you've selected YouTube as the account you'd like to connect, you'll need to click Sign in with Google
On the next page, you'll either choose the account connected to your YouTube account or login to it. Once chosen, you'll see a notice from Phyllo for additional access:
If you choose to agree, if connected properly, you'll see an Account Connected success message
You'll see a message showing "Plugging everything in" depending on the size of your account following and posts; this can take a few hours to fully populate.